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Contact Preferences
- To limit email marketing from us, go to att.com/marketing-unsubscribe.
- To limit text message marketing, reply “stop” to any marketing message you receive from us.
- To limit telemarketing from us, contact us at (800) 288-2020 for consumers or (800) 321-2000 for business, or get help with your request in our Data Request Center. Provide us the phone number you want removed. You can also ask an AT&T representative to remove you from our telemarketing lists when you receive a marketing call from us.
- Where it’s required by local laws or regulations, we’ll remove your business information from our telemarketing lists at your request.
- To put your phone number on the FTC’s National Do Not Call Registry, which may limit our telemarketing calls, go to donotcall.gov. Some states may also have registries.
- To limit automated call or text messages from us, you can manage them on our consent portal. The topics of these messages may include service, billing or account updates. If you opt-out of these messages, we may still send important information, such as letting you know about a problem with your wireless service.
- To limit postal mail solicitations from us, you can review our Residential Do Not Mail Policy Statement. You’ll still receive billing statements, legal notices, product updates and similar correspondence, and you’ll still receive some promotional mailings.
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AT&T Consumer Marketing
AT&T will maintain a company-specific (Internal) Do Not Mail (DNM) list of existing and prospective residential customers who request not to receive any AT&T marketing materials via US Postal Mail.
- Consumers must contact the AT&T residential care center at 1-800-288-2020 and specify each individual member of the household and each associated address to be added to the DNM list.
- Generally AT&T processes DNM requests within 30 days. However, because our mailings are processed well
in advance, you may continue to receive additional offers for some time after the request date.'
- Please note that AT&T may direct mail market to certain neighborhoods or zip codes. These offerings are delivered to all homes in a neighborhood or zip code. You may continue to receive this type of mailing even if you opt-out of receiving marketing related postal mailings from AT&T.
- DNM requests for an individual consumer at a residential address will remain in effect for THREE years from the date of request.
- AT&T does not accept DNM requests from third party providers.
- AT&T DNM requests will expire upon change of address.
AT&T will not share or disclose DNM information with any third party other than AT&T vendors responsible for direct mail marketing on AT&T's behalf.
Notifications and other non-solicitation mail pieces are exempt from this Consumer Marketing Residential DNM Policy.
AT&T reserves the right to discontinue this Consumer Marketing Residential DNM policy, and may cease accepting DNM requests or otherwise modify this Consumer Marketing Residential DNM policy.
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Effective November 15, 2025, we updated our Privacy Notice to comply with state privacy laws that go into effect in 2025 and clarified how customers can exercise their sharing preferences.
Previous Updates
Effective July 25, 2024, we clarified our disclosures related to Your Privacy Choices and our use of de-identified data. And we noted that we may share audio recordings with analytics companies to provide better insights on how we serve our customers.
Previous Updates
Effective July 17th, we updated the contact information for questions regarding our privacy notices.
Previous Updates
This updated Privacy Notice is effective December 11, 2023. It is shorter, easier to understand, and includes updates to comply with new state privacy laws.
Previous Updates
Effective June 2, 2023, we clarified that phone number is an example of equipment information collected.
We are committed to providing you transparency by letting you know when we've made changes to our policy. We truly value your business.
Previous Updates
Effective October 24th, our analytics tools include data from all managers.
Effective July 17th, we updated the contact information for questions regarding our privacy notices. Also, on July 22nd we noted that for some employees our analytics tools may use individual data.
Effective April 19, 2024, we updated the notice to clarify that we collect and use location data for safety, security and fraud prevention services. We’ve also updated this notice to disclose that we share some electronic network information with our affiliates, and we will now use the recordings we already make of customer care calls to analyze employee engagement and for Workforce Analytics.
Previous Updates
Effective January 12, 2024, we updated this notice to clarify that data from Company Official Use (COU) devices such as COU phones may be used to evaluate employees’ presence in administrative office locations during work hours.
Previous Updates
Effective October 10, 2023, we updated this notice to clarify that biometrics may be used to identify individuals doing work for the company.
We are committed to transparency, so we want you to know we’re updating the AT&T Privacy Policy, effective January 1, 2023:
- We’re making customer choices simpler. All customers can now select “Do Not Sell or Share My Personal Information,” and we’re removing the specific opt-out for External Marketing and Analytics Reports, which only share information that is already aggregated (grouped), meaning they don’t identify individuals.
- We’ve expanded our section on State Privacy Rights and Choices. It includes categories and examples of information we collect, create and share. It also explains choices available to you to manage your information.
- We’ve updated the names, descriptions and terms of our ad programs. Our “Personalized” program replaces “Relevant Advertising” and provides you offers and ads that are relevant to your interests. “Personalized Plus” replaces “Enhanced Relevant Advertising” and uses more of your information for more relevant communications to you. You can opt out or opt in at any time.
Previous Updates
Effective June 6, 2022, we have removed references in our policy to Xandr. This is in addition to the removal of WarnerMedia and its family of companies that was announced on April 8, 2022 as these entities are no longer affiliates of AT&T.
We are committed to providing you transparency by letting you know when we’ve made changes to our policy. We truly value your business.
Previous Updates
Effective April 8, 2022, we have removed references in our policy to WarnerMedia and its family of companies as they are no longer affiliates of AT&T.
We are committed to providing you transparency by letting you know when we’ve made changes to our policy. We truly value your business.
Previous Updates
We are committed to transparency, so we want you to know we’ve made an update to the AT&T Privacy Policy.
Effective November 1, 2021, we removed references to U-verse TV from our policy as that service is now covered by the DIRECTV Privacy Policy.
We value your business, and thank you for being a customer of AT&T.
Previous Updates
On June 16th, we updated the California Consumer Privacy Act section of our privacy policy.
- We clarified the types of information collected and the purposes for that collection.
- We provided a link to our CCPA Metrics.
- See the prior version of the Privacy Policy.
Previous Updates
In keeping with our commitment to transparency, we want you to know that we’ve updated parts of the AT&T Privacy Policy. We encourage you to read our full policy, but we’ve summarized the key changes.
On October 1, 2021, the Nevada Privacy law went into effect, allowing residents of Nevada to ask us not to sell their personal information. To see more, visit Your Choices and Controls.
Previous Updates
As of August 26, 2021, DIRECTV has its own Privacy Policy.
As of November 1, these additional key changes will take effect for AT&T customers under our revised policy:
- We may collect, use or share biometric information for fraud prevention and security purposes.
- If you opt in to our Enhanced Relevant Advertising program, we may use other information from testing and running our network to make inferences regarding web browsing and videos watched over secure connections to personalize your experience or deliver more relevant marketing messages and offers to you. Keep in mind that we don’t access sensitive information or break encryption, and we don’t use the content of texts, emails or phone calls for marketing or advertising.
- If we share information with third parties for purposes such as verifying your identity and protecting your financial accounts, you can manage this sharing of information simply by going to Manage Privacy Choices.
We are committed to keeping your information secure, as well as providing you with Choices and Controls for how your information is used. You can visit the Choices and Controls section of our Privacy Center at any time to adjust your settings. Your service is not affected by these changes, and your continued use of our services indicates your acceptance of these changes.
We value your business, and thank you for being a customer of AT&T.
Previous Updates
