To better run our business, we collect information about you, your equipment and how you use our products and services. This can include:
- Account information. You give us information about yourself, such as contact and billing information. We also keep service-related history and details, including Customer Proprietary Network Information.
- Equipment information. We collect information about equipment on our network like the type of device you use, device ID, and phone number.
- Network performance. We monitor and test the health and performance of our network. This includes your use of Products and Services to show how our network and your device are working.
- Location information. Location data is automatically generated when devices, products and services interact with cell towers and Wi-Fi routers. Location can also be generated by Bluetooth services, network devices and other tech, including GPS satellites.
- Web browsing and app information. We automatically collect a variety of information which may include time spent on websites or apps, website and IP addresses and advertising IDs. It also can include links and ads seen, videos watched, search terms entered and items placed in online AT&T shopping carts. We may use pixels, cookies and similar tools to collect this information. We don’t decrypt information from secure websites or apps – such as passwords or banking information.
- Biometric information. Fingerprints, voice prints and face scans are examples of biological characteristics that may be used to identify individuals. Learn more in our Biometric Information Privacy Notice.
- Third-party information. We get information from outside sources like credit reports, marketing mailing lists and commercially available demographic and geographic data. Social media posts also may be collected, if you reach out to us directly or mention AT&T.
All these types of information are considered Personal Information when they can reasonably be linked to you as an identifiable person or household. For instance, information is personal when it can be linked to your name, account number or device.