We understand how critical it is for our customers to stay connected, especially following a disaster. We will continue to provide additional updates as our recovery work continues.
August 10, 2023, 10:45 a.m. HST
Our thoughts are with the Maui community during these devastating wildfires. Our focus remains on keeping first responders, our customers and their families connected. As a reminder to our AT&T Postpaid & PREPAID customers in affected areas, we are waiving overage charges to provide unlimited talk, text and data through August 16. In addition, our retail store in Kahului is open and serving customers. Store locations and hours are available at www.att.com/stores.
We are experiencing some wireless network impacts in areas directly affected by the fires, primarily in western Maui. Elsewhere on the island where our network is not impacted, we encourage customers to minimize traffic by using text messages as much as possible and to prioritize critical communications.
Where it is safe to do so, we have deployed portable generators to our cell sites affected by power outages and will continue refueling until power is restored. Some of our cell sites are inaccessible at this time due to the fires, however, our teams continue to plan for immediate restoration efforts.
Currently, the AT&T Network Disaster Recovery (NDR) team and FirstNet Response Operations Group (ROG) are working with local public safety to deploy a locally based portable cell site to provide Band 14 connectivity dedicated to public safety and service for residents. Additional resources are on the way to Maui, including AT&T employees, a Mini CRD (Compact Rapid Deployable), 3 satellite solutions to provide Wi-Fi or cell service, an in-building solution and an Emergency Response Kit, including 20 FirstNet Ready® smartphones and 2 Mi-Fi devices. We are also shipping in back-haul equipment and other portable communications solutions from the neighboring islands. FirstNet ROG – led by former first responders – is working around the clock to support public safety’s emergency communications and has liaisons engaged with local and federal agencies.
We are caring for our local employees’ safety and all of our employees on Maui are safe and accounted for. We have activated our Employee Relief Fund to provide disaster assistance to employees who need it. This fund is made possible through donations from other employees and matching grants from the AT&T Foundation.
August 11, 2023, 9:40 a.m. HST
Join us in supporting communities impacted by the wildfires in Hawaii.
A one-time donation will be added to your mobile phone bill. All donations must be authorized by the account holder. Message & Data Rates May Apply.
Text HAWAII to 90999 to make a one-time donation of $10 to the American Red Cross.
The American Red Cross was first on the scene and “working with officials and partners to provide evacuees with a safe place to stay, food to eat, and emotional support during these challenging times.” They are helping anyone and everyone in need after this disaster. When it’s safe, Red Cross teams will help with damage assessment and prepare to expand relief efforts when needed. 100% of the funds will go directly to immediate emergency assistance and long-term community rebuilding efforts.
The Hawaii Community Foundation is working closely with state and county leaders, nonprofit organizations, businesses, and philanthropists to understand their community’s quickly evolving priorities clearly. Your donation will support the changing needs, including shelter, food, financial assistance and other service identified by partners on the ground. 100% of the funds raised will go directly to their efforts of providing resources quickly, focusing on rapid response and recovery from the devastating wildfires still occurring in Maui.
Text WILDFIRES to 52000 to make a one-time $10 donation to The Salvation Army National Corporation (Beneficiary The Salvation Army of Hawaii).
The Salvation Army is quickly responding as Hawaii Wildfires rapidly impact communities, displacing people from their homes and upending lives. 100% of the funds raised will provide food, shelter, emotional and spiritual care, and other much-needed services to those affected on the Big Island and Maui.
Text CONNECT to 20222 to make a one-time $10 donation to the Information Technology Disaster Resource Center.
The Information Technology Disaster Resource Center team is assessing unmet needs on Maui to ensure survivors stay charged up and connected. 100% of the funds will support the stabilization and rebuilding efforts.
August 12, 2023, 2:50 p.m. HST
To support those affected by the Hawaii wildfires, we’ve made a contribution of $100,000 to three organizations to aid recovery efforts for Maui residents and communities. These contributions include:
- $50,000 to Hawaii Community Foundation
- $30,000 to Information Technology Disaster Resource Center
- $20,000 to American Red Cross